Financial Services Guide

The financial services referred to in this financial services guide (FSG) are offered by:

P.A.S. Personnel (NSW) Pty Limited T/as P.A.S. Insurance Brokers, 

ABN 21 003 503 455,
Suite 6, 35 – 37 Railway Parade, Engadine NSW 2233
Phone: 02 9520 0999
Email: info@pasbrokers.com.au

P.A.S. Personnel (NSW) Pty Limited T/as P.A.S. Insurance Brokers holds a current Australian Financial Services Licence No: 234701 and is responsible for the financial services that they provide to you.  P.A.S. Personnel (NSW) Pty Limited T/as P.A.S. Insurance Brokers is also responsible for the content and distribution of this FSG.  

This FSG sets out the services that we can offer you. It is designed to assist you in deciding whether to use any of those services and contains important information about:

  • the services we offer you.

  • how we and others are paid.

  • any potential conflict of interest we may have.

  • our internal and external dispute resolution procedures and how you can access them.

  • arrangements that are in place to compensate clients for losses.

Further information when personal advice is given

We will provide you with further information whenever we provide you with advice, which takes into account your objectives, financial situation and needs. This information may include the advice that we have given you, the basis of advice and other information on our remuneration and any relevant associations or interests. This information may be contained in a statement of advice (SOA).

When you ask us to recommend an insurance policy for you, we will usually only consider the policies offered by the insurers or insurance providers that we deal with regularly. In giving you advice about the costs and terms of recommended policies we have not compared those policies to other policies available, other than from those insurers we deal with regularly.

Product disclosure statement

If we offer to arrange the issue of an insurance policy to you, we will also provide you with, or pass on to you, a product disclosure statement (PDS), unless you already have an up to date PDS.  The PDS will contain information about the particular policy, which will enable you to make an informed decision about purchasing that product.

From when does this FSG apply?

This FSG applies from 01/05/2021 and remains valid unless a further FSG is issued to replace it.  We may give you a supplementary FSG.  It will not replace this FSG but will cover services not covered by this FSG.

How can you instruct us?

You can contact us to give us instructions by post, phone, or email on the contact number or details mentioned on the front of this FSG.  

Who is responsible for the financial services provided?

P.A.S. Personnel (NSW) Pty Limited T/as P.A.S. Insurance Brokers is responsible for the financial services that will be provided to you, or through you to your family members, including the distribution of this FSG.

P.A.S. Personnel (NSW) Pty Limited T/as P.A.S. Insurance Brokers holds a current Australian Financial Services Licensee no: 234701.  The contact details for P.A.S. Personnel (NSW) Pty Limited T/as P.A.S. Insurance Brokers are on the front of this FSG. 

What kinds of financial services are you authorised to provide to me and what kinds of financial product/s do those services relate to?

We are authorised to advise and deal in general insurance products to wholesale and/or retail clients under P.A.S. Personnel (NSW) Pty Limited T/as P.A.S. Insurance Brokers Australian Financial Service Licence.  

Contractual Liability and your insurance cover

Many commercial or business contracts contain clauses dealing with your liability (including indemnities or hold harmless clauses). Such clauses may entitle your insurers to reduce cover, or in some cases, refuse to indemnify you at all. You should seek legal advice before signing and accepting contracts. You should inform us of any clauses of this nature before you enter into them.

What information do you maintain in my file and can I examine my file?

P.A.S. Personnel (NSW) Pty Limited T/as P.A.S. Insurance Brokers maintains a record of your personal profile, including details of insurance policies that we arrange for you. P.A.S. Personnel (NSW) Pty Limited T/as P.A.S. Insurance Brokers may also maintain records of any recommendations or advice given to you.  P.A.S. Personnel (NSW) Pty Limited T/as P.A.S. Insurance Brokers will retain this FSG and any other FSG given to you as well as any SOA, PDS that we give or pass on to you for the period required by law.

P.A.S. Personnel (NSW) Pty Limited T/as P.A.S. Insurance Brokers is committed to implementing and promoting a privacy policy, which will ensure the privacy and security of your personal information. 

How will I pay for the services provided?

Payment for the services we provide you are payable directly to P.A.S. Personnel (NSW) Pty Limited T/as P.A.S. Insurance Brokers.  For each insurance product, the insurer will charge a premium that includes any relevant taxes, charges and levies. P.A.S. Personnel (NSW) Pty Limited T/as P.A.S. Insurance Brokers often receive a payment based on a percentage of this premium (excluding relevant taxes, charges and levies) called commission, which is paid to P.A.S. Personnel (NSW) Pty Limited T/as P.A.S. Insurance Brokers by the insurers. In some cases, you will also be charged a fee. These will all be shown on the invoice that is sent to you. 

You can choose to pay for our services by any of the payment methods set out in the invoice. You are required to pay P.A.S. Personnel (NSW) Pty Limited T/as P.A.S. Insurance Brokers within the time set out on the invoice.

If there is a refund or reduction of your premium as a result of a cancellation or alteration to a policy or based on a term of your policy (such as a premium adjustment provision), we will retain any fee we have charged you. We will also retain commission depending on our arrangements with the insurer, or charge you a cancellation fee equal to the reduction in commission.

When you pay us your premium it will be banked into P.A.S. Personnel (NSW) Pty Limited T/as P.A.S. Insurance Brokers trust account. P.A.S. Personnel (NSW) Pty Limited T/as P.A.S. Insurance Brokers will retain the commission from the premium you pay us and remit the balance to the insurer in accordance with P.A.S. Personnel (NSW) Pty Limited T/as P.A.S. Insurance Brokers arrangements with the insurer. 

What should I do if I have a complaint?

  • Contact P.A.S. Personnel (NSW) Pty Limited T/as P.A.S. Insurance Brokers and tell P.A.S. Personnel (NSW) Pty Limited T/as P.A.S. Insurance Brokers about your complaint.  P.A.S. Personnel (NSW) Pty Limited T/as P.A.S. Insurance Brokers will do its best to resolve it quickly.

  • P.A.S. Personnel (NSW) Pty Limited T/as P.A.S. Insurance Brokers is a member of the Australian Financial Complaints Authority Limited. If your complaint cannot be resolved to your satisfaction by us you have the right to refer the matter to Australian Financial Complaints Authority Limited. They can be contacted at GPO Box 3, MELBOURNE VIC 3001, by phone on 1800 931 678 or email info@afca.org.au.

What arrangements are in place to compensate clients for losses?

P.A.S. Personnel (NSW) Pty Limited T/as P.A.S. Insurance Brokers has a professional indemnity insurance policy (PI policy) in place. The PI policy covers P.A.S. Personnel (NSW) Pty Limited T/as P.A.S. Insurance Brokers for claims made against them by clients as a result of their conduct in the provision of financial services.

If you have any further questions about the financial services P.A.S. Personnel (NSW) Pty Limited T/as P.A.S. Insurance Brokers provides, please contact us.

Please retain this document for your reference and any future dealings with P.A.S. Personnel (NSW) Pty Limited T/as P.A.S. Insurance Brokers.