P.A.S.  

Insurance Brokers                        

 

 

Claims

At P.A.S. Insurance Brokers we take pride in our claims servicing and handling. Our staff are fully qualified and have the experience to handle your claims in a fast and efficient manner. P.A.S. Insurance Brokers will guide you through the claims process from start to end.

Our office hours are 8:30am to 5:00pm, Monday to Friday. Our emergency contact is Steve Panozzo on 0419 276 420.

Making a claim

It is important that you advise us of your claim as soon as possible. Delays could prejudice your claim. You must also;

  • Take all reasonable steps to prevent any further loss

  • In the case of a burglary / theft / malicious damage, the incident should be reported to the police

  • In the case of a liability claim - do not admit liability

     

We will provide the following assistance:

  • Providing you with emergency instructions at the time of loss

  • Providing claim forms or advice on phone lodging new claims

  • Advise you on what documents will be required to support your claim

  • Submit claims directly to the Insurer in a detailed and professional manner

  • Inform you on how the claim is progressing when required

  • Recommend the appointment of other professional advisers if necessary

  • Actively work with your Insurer or their agent to resolve and negotiate claims effectively and promptly

  • Arrange for progressive payments for large claims

  • Ensure timely receipt of settlement cheques from your Insurer

  • Ongoing reviews of the claim at hand to ensure the procedure is travelling smoothly

  • Act on your behalf to ensure you receive an optimum and fair claim settlement

 

 

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